Refund Policy

General Refund Rules

royalcanin.it.com adheres to a transparent and customer-oriented refund mechanism to fully protect the legitimate shopping rights and interests of every user. All orders purchased on this website can apply for returns and refunds in accordance with authorized reseller policy standards, with flexible and humanized after-sales processing procedures to solve user shopping worries.

Return Eligibility & Time Limit

We support a 60-day free return window for all products. Within 60 days after you receive the goods, if you have problems such as product dissatisfaction, inappropriate purchase, or unopened unused products, you can initiate a return application. All eligible returns enjoy free return service, with no additional return shipping costs borne by customers.

Refund Processing Cycle

After we receive and inspect your returned products to confirm they meet the return standards, we will complete the refund review and initiate the refund procedure within 5–10 business days. The refund will be returned to your original payment account. The final arrival time is slightly affected by the processing cycle of different payment platforms, and our team will fully track until the refund is successfully credited.

Refund Explanation

The refund amount is based on the actual payment amount of the order. For orders using promotional discounts, coupons and other preferential activities, the refund will be calculated according to the actual paid amount. We do not set arbitrary refund thresholds or deduction rules, and all refund standards are open and transparent on royalcanin.it.com.