Terms of Service

Service Agreement Introduction

These Terms of Service are the overall service specification agreement of royalcanin.it.com, covering all service contents, service standards, user rights and platform responsibilities of the pet nutrition e-commerce platform. This agreement is binding on all platform users and the authorized reseller operation team, ensuring that all online shopping services are carried out in a standardized and orderly manner.

Platform Service Content

royalcanin.it.com provides global users with one-stop online shopping services for high-quality customized pet nutrition products, including product display, online ordering, global free shipping, logistics tracking, after-sales return and refund, feeding consultation and other full-link services. The platform is committed to providing stable, efficient and high-quality e-commerce service experience for every pet family around the world.

Platform Responsibilities & Guarantees

The platform undertakes to provide true, accurate and effective product information and preferential activity rules, standardize order processing and logistics distribution procedures, and strictly implement free global shipping, 60-day free return and 5–10 days refund processing service commitments. We will actively optimize user service experience and solve all service problems encountered by users during shopping.

User Responsibilities & Obligations

Users shall truthfully fill in receiving information, abide by platform transaction and service rules, and properly use platform products and services. Users shall bear the corresponding responsibilities for problems such as delivery failure caused by incorrect information filling and product damage caused by human factors. Both the platform and users shall perform their respective obligations and maintain a good shopping environment.